FAQ

SHOPPING

We deliver our products only to UNITED KINGDOM with uk.emnanaYOU.com

Our displayed prices do not include the taxes to be paid in United Kingdom.

n the payment page, you have to state the invoice (billing) address and the delivery address. In case you want to send a gift, you can state the gift recipient’s address as the delivery address and the product will then be shipped to the gift recipient’s name and address.

he shirts you have purchased are shipped in the special boxes of Emnana We do not wrap goods as a gift separately.

uk.emnanaYOU.com website is structured responsively; so you can access it on all mobile devices and tablets.

If you register with the uk.emnanaYOU.com website, we will be able to send you messages about opportunities on the uk.emnanaYOU.com website.

We will send an order acknowledgement email . Please Contact Us with your order details if you do not receive this email.

PAYMENT

Credit cards & debit cards are accepted.

Purchases cannot be made by bank transfer or with payment on delivery. We accept payment by credit card & debit card only, through uk.emnanaYOU.com.

Our page has SSL security certificate. For your safety, we spend our best efforts to use all available technological means. Your credit card information is neither seen nor recorded by uk.emnanaYOU.com.

DELIVERY

When your product is given to DHL, we will send you a notification e-mail. In addition, DHL will send you a message notifying that they have taken delivery of the product, and you will also receive a tracking number and a platform where you can make your delivery preferences. If you have registered, you can follow the progress of your delivery by signing into your account and selecting My Account followed by Order Status.

A signature is required upon delivery. You, or an authorized person, must sign for your order upon arrival. In their e-mail message DHL will provide you with options regarding other delivery conditions.

If you are not at the address when your product comes to your address, DHL will bring your product for free a second time to the same address the next day. If you are not at the address, you should contact the shipping company to organize the product delivery. DHL’s services include giving you the choice of the day of delivery. If you know in advance the days you will not be available at the delivery address, you can get in contact by DHL in order to determine the free of charge delivery date.

In the standard procedure, products sent to a person are delivered by DHL only to that person. If the products are sent to a company, then a company employee can take delivery of them. The customer may also choose one of the different free of charge options provided by DHL in scope of the platform in their e-mail.

It rarely happens that our customers do not receive their order within the specified timeframe for each country; however, from time to time this does occur. If your parcel does not arrive please contact our Web Sales Team from support@emnanaYOU.com. We will investigate the matter immediately for you.

If you wish to have your shopping delivered to an address other than billing address please enter this address as delivery address.

On delivery you must check that your shipment is correct and to see if there are damaged or missing goods. If you notice damaged or missing goods you have to note the problem by hand on the delivery notice and sign, and you must contact us no later than ten (10) days after receiving the delivery. Please contact our customer service e-mail, supprt@uk.emnanaYOU.com

When your product is given to DHL, we will send you a notification e-mail. In addition, DHL will send you a message notifying that they have taken delivery of the product, and you will also receive a tracking number and a platform where you can make your delivery preferences.

Delivery cost amount will be payable by you in addition to the price of the goods you ordered. We reserve the right to divide your order into partial shipments; in case of partial shipments, however, we will not charge you more than the cost of a single shipment. Shipping cost for UNITED KINGDOM deliveries is 12 GBP.

In normal conditions UNITED KINGDOM transportations takes 2-3 business days.

DHL will send you a message notifying that they have taken delivery of the product, the message will include the estimated date of delivery to you and a tracking number to allow you to follow the status of your package.

If your purchase was damaged during shipping then DHL is responsible, not you

ACCOUNT

If you have forgotten your password you can always click on ‘Forgot Password’ button. Then please enter your e-mail address. You will receive a link to create a new password via email.

n order to change your password log in “My Account” menu and then click “Account Details “ button. Then you can change your password

Any promotional or marketing email we send to you will include a link to our privacy policy and a link to use to opt-out of receiving further promotional emails from us. If you prefer that we do not share your personal information provided by you with third parties for promotional and marketing purposes, please let us know by emailing, writing or calling us as described below and identify the personal information that you do not wish us to share. We will process your instructions as soon as reasonably practicable and in accordance with applicable law. Emailing us at: support@emnanaYOU.com from the email address which you wish to have removed (i.e. not shared with third parties), and include your postal mailing address in the message.

Yes. Please log in to your account. Then click “ Orders” button to see your previous orders.

To change your telephone number , log in your account then click “Address” button.

To change your address details, log in your account then click “Address” button.

MEMBERSHIP

You can shop at uk.emnanaYOU.com as a visitor without creating an account.

You don’t have to pay anything for creating an account with uk.emnanaYOU.com, it is totally free.

If you register with uk.emnanaYOU.com you'll be able to enjoy the following benefits:
- Track your orders
- Review past purchases
- Allow uk.emnanaYOU.com to get in contact with you related with your order when necessary
- Benefit from special campaigns and discounts offered to members only

When necessary we may get in contact with you related with your order by using your personal information declared when you register with emnanayou.com; therefore it will be useful to keep your personal information up-to-date to allow us to get in touch.

To update your personal information log in your account then click “Address” and “Account Details” buttons.

uk.emnanaYOU.com website is not intended for those under 18. By using the website you agree you are 18 years of age or older. ISTANBUL ONLINE does not intend to collect any personally identifiable information from children under eighteen years old. In case a person under 18 years provides us with personally identifiable information, his or her parents/guardians should email us at support@emnanaYOU.com and request that this information be deleted from our files. We will make our best efforts to remove this data a.s.a.p.

ISTANBUL ONLINE spends its best efforts to protecting the privacy of our site visitors and customers, and we will not disclose information about our customers to third parties except where it is needed for providing a service to you such as when arranging for a product to be sent to you or carrying out credit and security checks. ISTANBUL ONLINE will not sell your personal information to any third party without your permission.

If you wish to cancel your membership account please send an e-mail to support@emnanaYOU.com.

RETURNS

You may return any product ordered on the uk.emnanaYOU.com website for refund within fourteen (14) calendar days from the delivery date.

Returned products must be in their original condition, unused, unwashed, unaltered, with all tags attached and in their original packaging (if possible the original delivery box). The original invoice must be sent back with any return. In its sole discretion, ISTANBUL ONLINE will determine if the products are in original condition when returned, and if we determine that the products are not in their original condition (please refer to above paragraph) then they will be returned to you. Processing of your return will take up to ten (10) days.

When you return a product purchased at uk.emnanaYOU.com website, the cost of first delivery (which was collected from you for shipping the product to you) will not be refunded to you. The shipping cost for returning a product to us will be paid by the Customer. 8.00 GBP will be deducted from your order refund for return postage. The original shipping & handling charge , is non-refundable.

CANCELLATION ORDER

If you wish to cancel your order, please email us at support@emnanaYOU.com as soon as possible. If your order is not already dispatched we will cancel your order. Refund for canceled orders will be made within ten (10) business days. All refunds shall be made to the original form of payment.

Orders for dispatched goods cannot be canceled.